A couple has claimed their £2,000 holiday was ruined by a noisy building site that stopped them from enjoying tea and biscuits on their balcony because they didn’t want to look at scaffolding and netting.
Lee Trivett had booked a holiday at Tasia Maris Hotel in Ayia Napa, Cyprus, with his wife Mandy Trivett as a break after several of their friends had passed away through the year.
The 58-year-old forked out £2,215 in June for a six-night stay where they hoped to spend their mornings drinking coffee on the balcony and enjoying tea and biscuits there in the evenings.
But the pair were soon disappointed, as they said their ‘deluxe’ balcony view consisted of ‘scaffolding, netting, as well as workmen and their forklifts going in and out all day’ long.
Lee and Mandy, also 58, added that they were left feeling dejected as they’d hoped for a ‘peaceful, relaxing’ holiday but were left with ‘ the view from hell’ instead.
Lee Trivett (left) had booked a holiday at Tasia Maris Hotel in Ayia Napa, Cyprus, with his wife Mandy Trivett (right) as a break after several of their friends had passed away through the year
The pair were disappointed as they said their ‘deluxe’ balcony view consisted of ‘scaffolding, netting, as well as workmen and their forklifts going in and out all day’ long (view pictured above)
But the organiser of their holiday claimed that guests had been made to tick a box saying they ‘understood’ there was building work ‘taking place nearby’ and so should have been aware of it.
The company also claimed that they ‘made multiple attempts to contact Mr Trevitt’ on the holiday but didn’t hear back, with the couple saying this was only after four days of their seven-day holiday had passed.
Home support worker Lee, from Hull, Yorkshire, said: ‘When we got to the hotel at about one o’clock in the morning we thought it looked beautiful. We were exhausted so we just dumped the cases, brushed our teeth, and went to bed.
‘In the morning, we got up and opened the curtains to go on the balcony. It was just looking over a building site. I was absolutely shocked.
‘There were forklifts going up and down and there were workmen going in and a generator on all day and all night which you could hear through the double glazing. It got worse as by the end, there were more and more workmen coming on the site.
‘We hadn’t been informed that this work was going on. We couldn’t even sit out on the balcony. The last thing you wanted to look at was that.
‘When I was talking to people in the hotel, we were originally led to believe nobody worked on the building site through the summertime. But that wasn’t very accurate.’
The couple said they hoped to enjoy a relaxing holiday where they could enjoy their coffee in the morning on the balcony as well as a cup of tea and biscuit in the evenings but say they were unable to to the noise.
Lee and Mandy, who works as a seamstress, were left feeling like they had ‘wasted their money’ as no one had mentioned the building work to them prior to booking and it wasn’t apparent on the photos online.
Lee said: ‘Me and my wife had booked it relatively late as a couple of our friends had passed away early in the year so we felt like we needed to get away and have a relaxing holiday to wind down.
‘We just wanted to sit on the balcony after a night out and have a cup of tea and a biscuit. We didn’t bother.
‘Looking at scaffolding and netting and men walking about and security guards walking about making noise at two in the morning, was not our idea of being relaxed.
Lee and Mandy, also 58, added that they were left feeling dejected as they’d hoped for a ‘peaceful, relaxing’ holiday but were left with ‘ the view from hell’ instead
Lee and Mandy were staying at the Tasia Maris Hotel in Ayia Napa, Cyprus (pictured above)
Lee (pictured) said: ‘Looking at scaffolding and netting and men walking about and security guards walking about making noise at two in the morning, was not our idea of being relaxed’
‘My wife said “I don’t want to look out at that”. The balcony was a waste of time and the upgrade was a complete waste of money.’
In the morning, the couple got up and left their room immediately as they ‘didn’t want to listen to the noise’ of the building site.
Despite speaking to a rep of their holiday organiser at the time, they were told their location was due to the rooms being upgraded and while they were given another room, they were already more than half way through their holiday.
Lee said: ‘I mentioned [the noise and view] to our rep and she said “they are the upgraded rooms, that’s where they’re based”. How is that an upgrade? Looking onto a building site and as far away from the pool and bar and restaurant [as possible].
‘They’ve given me the view from hell. It took them a day to respond and then she told me there were no rooms available and then the following day she said we might have a room for you.
‘To be honest, we were only there a week and we were four days in by then. If we’d have been informed beforehand that the upgraded rooms had that view then I’d have said “I don’t want an upgraded room”.
‘We just weren’t told. We just wanted a nice peaceful holiday and we didn’t get that.’
A spokesperson for the organiser said: ‘We believe it is very important to provide all relevant information to customers ahead of their well-deserved holidays, and at the time of this booking we made it very clear to customers that building works were taking place nearby.
‘Customers were required to tick a box showing that they had read and understood this, and the information was also highlighted in the booking documentation.
‘However, once we were made aware of Mr Trevitt’s feedback when he was on holiday, we immediately liaised with the hotel to source an alternative room and we made multiple attempts to contact Mr Trevitt by mobile, text, and by leaving a letter in his room – but we did not hear anything back.
‘As an award-winning company, we do everything we can to help customers in the rare event that everything isn’t perfect. However, we were unable to provide such support on this occasion as we did not hear back from the customer.’
